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Customer Service

St. Modwen Homes has made a commitment to its Homebuyer’s to provide a first-class service during every step of the house buying process.

Our sales consultants are always on hand to answer your questions, whether that’s regarding details about your chosen home, obtaining a mortgage or arranging a completion date. Our customer service continues once you’ve moved into your new home too.

Ilan Shapiro
Ilan Shapiro, Customer Service Director

Ilan leads our Customer Service Teams for St Modwen Homes. He will be delivering our customer service strategy, looking at our customer journey, and how best we deliver and exceed customer expectations. We believe that delivering a genuine yet honest service should be at the heart of what we do, whilst not losing sight of our customer’s values. Providing a service is just not good enough, we need to ensure we have a solid and long-lasting relationship with our customers, after all, they will be living in our homes for years to come

Ilan has over 20 years’ experience in the public, private, international, and residential sectors and has worked on many high profile London developments.

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